Return & Refund Policy
Last Updated: 20-03-2026
At Nianki, we are committed to providing a smooth and transparent shopping experience. This return and refund policy explains how returns, refunds, and replacements are handled when you shop on our website.
By placing an order, you agree to the terms outlined in this return & refund policy.
Easy Return & Refund at Nianki
We offer a simple and hassle-free return process. You may request a return within 7 days of receiving your order, subject to eligibility and approval under our return and refund policy.
Eligibility for Returns
To qualify for a return, the item must meet the following conditions:
Item must be unused and unworn
Must be in original condition
Must include original packaging and tags
Returns that do not meet these conditions may not be approved.
“We reserve the right to refuse returns that do not meet our policy conditions.”
Return & Refund Approval (Important)
All return, refund, or replacement requests are subject to verification and approval.
Under this return & refund policy, refunds or replacements will only be processed after the request has been:
Reviewed
Verified
Approved by our team
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please follow these steps:
Report the issue within 24 hours of delivery
Email us with clear photos as proof
Include your order number
⛔ Requests made after 24 hours may not be eligible under this return & refund policy.
How to Request a Return
To initiate a return under our return & refund policy, follow these steps:
Email us at: info@nianki.com
Provide your order number
Attach clear images (if applicable)
Our team will review your request and respond with further instructions.
Return Shipping Responsibility
Return shipping responsibility depends on the reason for return:
Change of mind / size issue: Customer is responsible for return shipping
Damaged / defective / incorrect item: Resolution will be provided after verification and approval.
Refund Process
Once your return or refund request is approved, we will begin processing your refund.
Refunds are processed within 5–10 business days
Amount is credited to the original payment method
This process ensures a secure and reliable refund experience.
🔁 Exchanges & Replacements
We do not offer direct exchanges.
However, in case of damaged, defective, or incorrect items, a replacement may be provided after verification and approval, subject to product availability.
If a replacement is not available, a refund will be issued instead.
Non-Returnable Items
The following items are not eligible for return under this return and refund policy:
Personalized products
Opened hygiene or intimate items
Final sale or clearance items
Late or Missing Refunds
If you have not received your refund:
Check your bank account again
Contact your payment provider
If still pending, contact us directly
We will assist you in resolving the issue as quickly as possible.
Contact Us
If you have any questions about this return & refund policy, feel free to contact us: